Privacy Policy

Welcome to New Eden!

New Eden Healthcare Services is owned and operated by New Eden Healthcare Services LLC. New Eden values your privacy and is committed to protecting your personal information. This notice describes what information we collect, how we use it, and, if necessary, those with whom we share it. 

By using our Website, you are accepting the practices described in this Privacy Policy. Your use of the Website is also subject to our Terms and Conditions.

This Privacy Policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. This Privacy Policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations.

1. OUR COMMITMENT TO PRIVACY

At New Eden (www.newedenhealthcare.com), we respect the privacy of our users. This privacy statement details the personal information we collect, how we use your information, and our legal basis for processing your information in compliance with the laws of the United States.

This Privacy Policy will be updated as and when our websites change as we take advantage of new technologies to improve our services. We would ask you to continue to check this Policy so that you keep up to date with any changes.

2. WEBSITE USAGE

Use of the Site constitutes acceptance of this Policy as it is now written and as it may be modified from time to time and appears on the Site. You expressly agree to check back on the Site from time to time to ensure that You are familiar with this Policy as it may exist from time to time, but also agree that You are bound by such Policy as the same may exist on these pages, whether or not You have actually viewed them in their then-current form.

3. INFORMATION WE COLLECT

The information we learn from customers helps personalize and continually improve your experience at New Eden. Here are the types of information we gather:

3.1 Information You Give Us.

You provide information when you search, read, and watch the content, open an account, and/or communicate with us. As a result of those actions, you might supply us with the following information:

• First and last name
• Email address
• Phone number
• Address
• ZIP/Postal code
• Health-related information provided through forms or applications.
• Payment Information for services

New Eden will not collect any personally identifiable information about you unless you provide it.

“Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.” 

“By agreeing to receive messages from New Eden Healthcare Services, you understand that Msg frequency varies, and message/data rates may apply. Reply STOP to opt” out.”

3.2 Payment information: Your credit card information or payment information will be processed by the payment platforms available on the Website, which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the products. New Eden reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products.

3.3 Information We Collect Automatically

3.3.1 Cookies

Like many websites, we use “cookies.” We obtain certain types of anonymous information that are not personally identifiable when your web browser accesses New Eden or third-party content served by or on behalf of New Eden on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address, computer and connection information such as browser type, version, connection speed, purchase history, and the products you searched for, viewed, and possibly purchased.

3.3.2 Log Data

Like many site operators, we collect information your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

In addition, we may use third-party services such as Google Analytics to collect, monitor, and analyze this data.

4. WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may set their web browser to refuse cookies or alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

5. HOW WE USE YOUR INFORMATION

In general, we use the information we collect primarily to provide, maintain, protect, and improve our current Website and products and to develop new products and services. We use personal information collected through our Site as described below and described elsewhere in this Policy to:

• you have given your consent;
• the processing is necessary for the performance or entry of a contract between us;
• the processing is necessary to comply with our legal obligations;
• the processing is necessary for the provision of health or social care;
• the processing is necessary for our legitimate interests or the legitimate interests of third parties.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

6. WE DO NOT SELL, RENT, OR LEASE CUSTOMER LISTS TO THIRD PARTIES.

New Eden may occasionally contact you on behalf of external business partners about an offering that may be of interest to you. In those cases, your unique personally identifiable information (Name, Date of birth, phone number) is transferred to the third party. New Eden may share data with trusted partners to help perform statistical analysis. All such third parties are prohibited from using your personal information except to provide these services to New Eden, and they are required to maintain the confidentiality of your information.

New Eden will not disclose your personal information without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on New Eden or the Site; (b) protect and defend the rights or property of New Eden; and, (c) act under exigent circumstances to protect the personal safety of users of New Eden, or the public.

7. HOW WE SHARE INFORMATION

We may share your information, including personal information, as follows:

1. a) We may disclose the information we collect to our affiliates or subsidiaries; however, if we do so, their use and disclosure of such information will be subject to this Policy.
2. b) Service Providers. We may disclose the information we collect to third-party vendors, service providers, contractors, or agents who perform functions on our behalf.
3. c) Business Transfers. Suppose we are acquired by or merged with another company. In that case, if substantially all our assets are transferred to another company or as part of a bankruptcy proceeding, we may transfer the information we have collected to the other company.
4. d) In Response to Legal Process. We also may disclose the information we collect in order to comply with the law, a judicial proceeding, a court order, or other legal process, such as in response to a court order or a subpoena.
5. e) To Protect Us and Others. We also may disclose the information we collect where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which New Eden is involved.
6. RETENTION OF PERSONAL INFORMATION

Your personal information will be retained for as long as necessary to carry out the purposes set out in this privacy policy (unless the applicable law requires longer retention). However, we will not retain any of your personal information beyond this period, and the retention of your personal information will be subject to periodic review. We may keep an anonymized form of your personal information, which will no longer refer to you for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

9. COOKIE POLICY

9.1 What is a Cookie?

A “cookie” is a piece of information stored on your computer’s hard drive and records how you move your way around a website so that, when you revisit that Website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyze traffic and for advertising and marketing purposes.

• Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the settings on your browser that allow you to refuse the settings for all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.

9.2 How do we use cookies?

We use cookies to track your use of our Website. This enables us to understand how you use the Site and track any patterns regarding your use of our Website. This helps us develop and improve our Website, products, and/or services in response to what you might need or want.

Cookies are either:

• Session cookies: These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer
• Persistent cookies: A persistent cookie is stored as a file on your computer and remains there when you close your web browser. The cookie can be read by the Website that created it when you visit that Website again. We use persistent cookies for Google Analytics.

Cookies can also be categorized as follows:

• Strictly necessary cookies: These cookies are essential to enable you to use the Website effectively, such as when buying a product and/or service, and, therefore, cannot be turned off. The services available to you on our Website cannot be provided without these cookies. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
• Performance cookies: These cookies enable us to monitor and improve the performance of our Website. For example, they allow us to count visits, identify traffic sources, and see which parts of the Site are most popular.
• Functionality cookies: These cookies allow our Website to remember the choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested, such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

10. YOUR RIGHTS

We respect your rights as the owner of your data; we can help you at any time with the data collected. You have the right to access your data anytime you request without being abusive to our service. You have the right to be forgotten, to prevent profiling, and the right to object to processing, rectification, and erasure. We can delete your data and reply to any question within 72 hours. Request this to info@newedenhealthcare.com.   We are happy to help you.

11. LINKS TO OTHER WEBSITES

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other Website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the Website in question.

12. SECURITY

We are committed to the security of the personal information you provide to us. We have implemented a variety of electronic and procedural actions that are designed to safeguard your personal information. As there is always some element of risk when transmitting data electronically, we cannot guarantee the security of our databases. We do, however, use systems that are designed to minimize this risk.

13. CALIFORNIA CONSUMER PRIVACY ACT STATEMENT

If you are a California resident, the information below may apply to you in addition to our Privacy Policy. This Statement uses certain terms that have the meanings given to them by the California Consumer Privacy Act. 

1. Categories of personal information collected – The personal information that New Eden collects, or has collected from consumers in the twelve months prior to the effective date of this disclosure, fall into the following categories established by the California Consumer Privacy Act, depending on which New Eden Service is used:
   • identifiers such as your name, address, phone number, or IP address;
   • personal information, such as a credit card number;
   • geolocation data, such as the location of your device or computer;
   • inference data, such as information about your purchase preferences.
2. Categories of personal information disclosed for a business purpose – The personal information that New Eden disclosed about consumers for a business purpose in the twelve months prior to the effective date of this disclosure falls into the following categories established by the California Consumer Privacy Act, depending on which New Eden Service is used:
   • identifiers such as your name, address, phone number, or IP address, for a third-party carrier to deliver your order;
   • personal information, such as a credit card number, for third-party payment processors;
   • commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting in providing that product or service to you; 
3. Right to Request Access to or Deletion of Personal Information: Under the California Consumer Privacy Act, you may have the right to request information about the collection of your personal information by New Eden or access to or deleting your personal information. If you wish to do any of these things, please contact us at info@newedenhealthcare.com. Depending on your data choices, certain services may be limited or unavailable.
4. No sale of personal information. In the twelve months prior to the effective date of this disclosure, New Eden has not sold any consumer personal information, as those terms are defined under the California Consumer Privacy Act.
5. No Discrimination. New Eden will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

14. CHILDREN’S PRIVACY

We do not knowingly market or collect Personal Information from anyone under the age of 13 or knowingly allow such persons to register on our Site. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 can provide any Personal Information to or on New Eden. If we learn that we have collected Personal Information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@newedenhealthcare.com.

15. YOUR CONSENT

By using this Site, you consent to our collection and use of your personal information as described in this Privacy Policy.

16. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of the 13^th of November, 2024. It will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

Suppose we make any material changes to this Privacy Policy. In that case, we will notify you either through the email address you have provided us or by placing a prominent notice on our Website.

17. GOVERNING LAW

New Eden owns and maintains the Sites in the United States. We attempt to comply with local data protection, privacy, and consumer rights laws to the extent they may apply to our services. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to the Sites.

18. CONTACT

If you have any questions about this privacy policy, the practices of the Site, or your dealings with the Site, please contact us at info@newedenhealthcare.com.

If you would like more information and advice or would like to arrange a meeting with us. Please speak to our Care Enquiry team who are on hand to offer any help you might need. Alternatively, use this easy form to submit your enquiry and we will get back to you as soon as possible.